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Note: We offer exchange only—no returns.

1. Eligibility

• Items must be unused, in their original condition, and have all original tags and packaging intact.
• Exchange requests must be initiated within 15 days from the date of delivery.

2. Exchange Options

• Courier Exchange: Customers may send the item back using their preferred local courier service at their own expense.
• Pickup Service: We offer a pickup service for a fee of ₹300, which covers return shipping and processing costs.

3. How to Initiate an Exchange

• Contact our customer service via our website, email, or phone.
• Provide the following details:
  • Order number
  • Item(s) to be exchanged
  • Reason for exchange
• Our team will guide you through the next steps based on your chosen exchange method.

4. Condition of Returned Items

• Items must be returned in original packaging with tags intact.
• Items that are damaged, used, or not in original condition may be ineligible for exchange.

5. Processing Time

• Once we receive the returned item, we will inspect it.
• Exchanges are typically processed within 5–7 business days of receiving the return.

6. Exchange Restrictions

• Certain items may not be eligible for exchange due to hygiene concerns or manufacturer restrictions.
• Please refer to the product description for specific eligibility before purchasing.

7. Refund Policy

• We do not offer cash refunds for exchanged items. Customers will receive store credit equivalent to the value of the returned item, minus any applicable fees.
• However, if the product is not delivered due to shipping issues or if our third-party supplier fails to supply the item, a full refund will be initiated within 30 to 60 days from the date of order.

8. Failed Delivery or Supplier Issues

• If a third-party supplier fails to deliver the product, the order will be canceled and a full refund will be initiated as mentioned above.

9. Contact Us

For any queries or assistance regarding our exchange policy, please contact our customer service team through our website, email, or phone.